Privacy Policy

The controller responsible for the processing described in this Privacy Policy is:

Privacy questions and requests concerning this website may be directed to contact@loomindustries.com.

We may collect personal information that you voluntarily provide when contacting Loom Co. through the website.

Depending on the nature of your enquiry, this may include:

• name;
• work email address;
• company or organisation;
• country or location;
• professional profile;
• subject of the enquiry;
• message content;
• privacy acknowledgement; and
• information you otherwise choose to provide.

The website does not currently collect CVs, résumés or file attachments through its contact form.

Limited technical information may also be processed where necessary for website delivery, security and operation. This may include IP address, browser or device information, access timestamps and technical logs generated by hosting, security or service providers.

Please do not submit sensitive personal information unless it is specifically necessary and requested.

Personal information may be used to:

• respond to enquiries and communications;
• understand and assess potential consulting or engineering-support needs;
• explore potential technical, technological or business collaborations;
• evaluate possible partnerships with technical companies, technology providers or other relevant organisations;
• respond to requests involving professionals or specialised industrial expertise;
• manage and follow up on potential or existing business relationships;
• maintain the security, availability and proper operation of the website; and
• comply with applicable legal obligations or protect legal rights.

Information submitted through the website will not be used for incompatible purposes.

Loom Co. does not currently use the website contact form to build a recruitment database, collect CVs or send unsolicited marketing communications.

Depending on the nature of your interaction, processing may be based on:

• Article 6(1)(b) GDPR, where processing is necessary to respond to your request or take steps at your request before entering into a potential contract or professional relationship;
• Article 6(1)(f) GDPR, where processing is necessary for legitimate interests in managing communications, evaluating potential collaborations, maintaining business relationships and securing the website, provided those interests are not overridden by your rights and freedoms;
• Article 6(1)(c) GDPR, where processing is necessary to comply with a legal obligation; or
• Article 6(1)(a) GDPR, where consent is specifically requested for a separate purpose.

Where processing is based on consent, consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

Acknowledging that you have read this Privacy Policy does not constitute consent to unrelated marketing or other optional processing.

The Loom Co. contact form is delivered through Microsoft Forms.

Information submitted through the form may be processed using Microsoft 365 and Power Automate services that support communications, workflow automation and internal business processes.

Website hosting, security and infrastructure providers may also process limited information where necessary to deliver, protect and operate the website.

Service providers are expected to process information only for the relevant service and subject to applicable contractual and legal safeguards.

The use of these providers does not change Loom Co.'s responsibility for determining why and how personal information submitted through the website is used.

Loom Co. does not sell personal information.

Personal information may be accessed by service providers supporting:

• website hosting and security;
• contact-form delivery;
• business communications;
• workflow automation; and
• data storage and internal administration.

Where an enquiry involves a potential technical partner, technology provider, professional or specialist, relevant information may be shared only where necessary to pursue the requested interaction and where an appropriate legal basis exists. Loom Co. will not routinely forward personal contact details to third parties without appropriate notice or justification.

Information may also be disclosed where required by law or where necessary to establish, exercise or defend legal rights.

The website may provide links to external platforms, including WhatsApp or other services used for communications and professional interactions.

These platforms operate under their own terms and privacy policies. Users should review the relevant privacy information before submitting personal information through an external service.

Loom Co. is not responsible for the independent privacy practices of third-party platforms.

Personal information may be processed within the European Economic Area and, depending on the service provider and its configuration, in other countries.

Where personal information is transferred outside the European Economic Area and applicable law requires safeguards, Loom Co. and its service providers will rely on an applicable transfer mechanism, such as:

• an adequacy decision adopted by the European Commission;
• Standard Contractual Clauses approved by the European Commission; or
• another legally recognised safeguard.

You may contact contact@loomindustries.com to request further information about safeguards relevant to a particular transfer.

Contact-form enquiries and related communications will generally be retained for no longer than 24 months after the last substantive interaction.

Information may be retained for a longer period where:

• a business or professional relationship remains active;
• continued retention is reasonably necessary to manage an ongoing matter;
• a legal retention requirement applies; or
• information is necessary to establish, exercise or defend legal rights.

Technical logs may be retained according to the applicable security and hosting provider's retention periods.

When personal information is no longer necessary, it will be deleted or appropriately anonymised.

Subject to the conditions established by applicable data protection law, you may have the right to:

• request access to your personal information;
• request correction of inaccurate or incomplete information;
• request deletion of personal information;
• request restriction of processing;
• receive personal information in a portable format where applicable;
• object to processing based on legitimate interests; and
• withdraw consent where processing is based on consent.

To exercise these rights or ask a privacy question, contact contact@loomindustries.com.

Loom Co. may request information reasonably necessary to verify your identity before responding to a rights request.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD) at www.aepd.es or with another competent supervisory authority.

Loom Co. does not currently use personal information submitted through the website for solely automated decisions that produce legal or similarly significant effects.

The website contact form is not currently used for automated profiling.

The website may use strictly necessary technologies required for operation, security, language selection and delivery.

If Loom Co. introduces non-essential analytics, advertising technologies or additional cookies, this Privacy Policy and any legally required consent mechanism will be updated before such technologies are activated.

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No online service can guarantee absolute security. Users should avoid including unnecessary or sensitive information in contact messages.

The website may contain links to third-party websites or platforms.

Loom Co. is not responsible for the privacy practices or content of independent third parties. Users are encouraged to review the applicable privacy information when leaving the Loom Co. website.

This Privacy Policy may be updated when Loom Co.'s activities, website features, technology integrations or legal obligations change.

The latest version will be made available on this website together with its last updated date.